Backup Ordering • Converse, TX
Backup ordering for when the app won’t cooperate
If you’re having trouble checking out in the app, use this page to get your order request to the kitchen—then we’ll confirm availability and next steps as quickly as we can.
Before you submit a backup order
Check the weekly drop window
Backup ordering is for technical issues—not early ordering. If the drop isn’t open yet, please come back during the preorder window.
Have your details ready
Include item names, quantities, preferred pickup/delivery option, and any allergy notes so we can respond quickly.
Expect a confirmation
Submitting a backup request doesn’t guarantee availability. We’ll reply with confirmation, substitutions, or the next best option.
Backup ordering FAQ
Quick answers to keep things smooth—especially during busy preorder windows.
When should I use backup ordering?
Use it if the app won’t load, checkout errors out, or you can’t access your account. If the app is working, please order there—it’s the fastest way to reserve items.
What information do you need from me?
Your name, best contact method, the items/quantities you want, and your preferred pickup or delivery option. If you’re ordering for an event, include the date and any timing notes.
Is my backup order guaranteed?
Not until you receive a confirmation message from us. We bake in small batches, so availability can change quickly.
Can I request substitutions?
Yes—tell us what you’re flexible on (flavor, size, assortment). We’ll suggest the closest match if something sells out.
How fast will you respond?
We respond as quickly as possible during preorder windows. If you’re ordering for the same day, please note that in your message.
What if I need a wedding cake or catering?
Backup ordering is best for weekly drops and small-batch boxes. For weddings and events, please use the inquiry flow on Wedding Cakes & Catering so we can plan properly.
Best experience
If the app is working, order there first
The app is the official place to order, manage your account, and access membership drops. Backup ordering is here only for tech hiccups.